MyChart frequently asked questions

Who do I contact if my question isn't answered below?

If you are an existing MyChart user, you may e-mail us at MyChart@SalemHealth.org, or call the MyChart Patient Support Line at 503-56-C-H-A-R-T (503-562-4278).

For billing questions, please call:

  • Salem Health office visit charges 503-814-7618
  • Salem Health lab charges 503-581-1747
  • Salem Health hospital charges 503-581-1747
  • Salem Clinic charges 503-399-2424 (Option 5)

Understanding MyChart
What technology do I need to use MyChart?
What does MyChart do?
Who is eligible for MyChart?
Is there a fee to use MyChart?
How do I sign up?
My health record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor or nurse, when can I expect a reply?
My family's health records
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart?
Can my spouse and I share one MyChart account?
Security and privacy
Is MyChart secure?
What is your Privacy Policy?
I was logged out of MyChart, what happened?
Passwords and access codes
Can you send me a new access code as I have lost it, let it expire or did not receive it?
My access code does not work, what should I do?
Is my access code my user ID?
I forgot my password. What should I do?
Where can I change my password?
Can I request my medical records through MyChart?
Miscellaneous Questions
Where do I change my email address in MyChart?
I received an email stating I have test results but I cannot find them?


What technology do I need to use MyChart?

You can access MyChart using a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Google Chrome, Mozilla Firefox and Microsoft Edge). You can also access it by downloading the MyChart app on your Android or iPhone.

What does MyChart do?

MyChart is a patient portal that provides you with personalized, secure online access to portions of your medical record within the Salem Health hospitals and clinics. Because MyChart is a patient portal any information visible to you is only a limited window into your permanent Electronic Health Record (EHR) and, as information updates in your permanent EHR, it will also update in your MyChart. MyChart can help you participate in your healthcare and communicate with your providers.

As a patient of the Salem Health Medical Clinics and/or Salem Clinic, you may be able to do the following:

  • Review your medications, immunizations, allergies and medical history.
  • Receive test results online.
  • Review health education topics and discharge instructions provided by your provider.
  • Communicate with your primary provider through a private, secure messaging system.
  • Request renewals of your prescription medication.
  • Request an appointment.
  • View details of your past and upcoming appointments.
  • Link your family's accounts via approved proxy access to your MyChart account for convenient access to appointments, immunization records, growth charts and more.
  • Manage conditions like diabetes, high blood pressure and pain with tracking mechanisms set up by your provider.

As a patient of a Salem Health hospital, you may be able to do the following:

  • Review health education topics and discharge instructions provided by your care team.
  • Review your medications and known allergies.
  • Receive test results online.

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Who is eligible for MyChart?

Patients of Salem Health and Salem Clinic are eligible for MyChart.

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

If your provider belongs to Salem Health or Salem Clinic, you can sign up for MyChart.

To sign up for MyChart, you must be at least 13 years old and have an activation code.

  • If you have had a recent clinic visit, ER visit, or hospital stay, you were given instructions for signing up for MyChart with your discharge paperwork.
  • You can also sign up online for MyChart on the MyChart login page.
    • Click on the Sign Up Now button under "New User?"
    • On the next page, under "No Activation Code?", click on Request Online to complete the form.
      • Please use the email you have in medical record with your provider; otherwise, you will be unable to sign up for MyChart Online.
    • This will automatically send a message to your email address with instructions on how to proceed.
  • You can always sign up for MyChart at your next appointment with your Salem Health or Salem Clinic provider.


When you have the activation code, complete the following steps to activate your MyChart account:

  • NOTE: If you do not yet have an activation code, click Sign Up Now on the MyChart login page and then click Request Online to complete the form and have an activation code sent to your email address (if applicable).
    1. From the MyChart login page, click the Sign Up Now button under "New User?"
    2. Enter your activation code and other personal verification items, such as the last four digits of your Social Security number and your date of birth.
    3. Click Next.
    4. On the next page, choose the following:
      • MyChart username. This should be something that others wouldn't be likely to guess but easy for you to remember. Do not use your email address.
      • Password. This should be a unique combination of numbers and letters, using both uppercase and lowercase letters. Your password must be at least eight characters and must be different from your MyChart username. Choose a password that you don't use for other websites.
      • Security question. This question will be used to verify your identity if you forget your MyChart password. Choose a security question from the list and enter your answer. Your answer cannot include your MyChart password.
    5. On the next page, choose if you want to receive a notification message in your personal email of when there is new information available in your MyChart account. If you opt to receive email alerts, enter your email address.
      • Please ensure the email address used for the online sign up is the same as the email address in your medical record.

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    When can I see my test results in MyChart?

    Your accessible test results are released to your MyChart account approximately three days after the results are finalized or as soon as the provider manually releases them to you. Not all test results are available in MyChart because they are specialty tests, come from an external organization or may be sensitive tests.

    To view test results, go to My Medical Record and click Test Results.

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    Why are certain test results not shared electronically via MyChart?

    Salem Health is able to determine which types of test results are able to be accessed through MyChart. Tests of a very sensitive nature are not released online. Some test results are completed at external agencies and will not be accessible in MyChart.

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    If some of my health information on MyChart is not correct, what should I do?

    The information in your MyChart account comes directly from your electronic medical record maintained by Salem Health or Salem Clinic. Contact your health care provider to request any corrections to your chart.

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    If I send a message to my doctor or nurse, when can I expect a reply?

    You will generally receive an answer within 1 to 3 business days. Please note that MyChart should not be used for urgent situations. If it is an emergency, dial 911.

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    Can I view a family member's health record in MyChart?

    This is called proxy access and allows a parent (or guardian) to log into their personal MyChart account, then connect to information regarding their family member. During your next appointment, complete a proxy consent form and request access to this convenient service. This service is currently not available for hospital stays. You can read more about proxy access in our terms and conditions. Please note that not all personal health information may be accessible for proxies.

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    Can I ask questions regarding a family member from my MyChart?

    No. Messages sent through MyChart are attached to the health record of the person who sends them, not the record of the person they are asking about. Having the messages attached to the wrong record could cause confusion when you or your family member seeks care.

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    Can my spouse and I share one MyChart account?

    No. Due to the sensitive nature of medical information, each adult must sign and submit a proxy access form and establish their own MyChart account.

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    Is MyChart secure?

    We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs and passwords. Each person controls their password and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged in to our website.

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    What is your Privacy Policy?

    MyChart is operated by Salem Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Salem Health. Read Salem Health's Notice of Privacy Practices.

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    I was logged out of MyChart, what happened?

    We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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    Can you send me a new access code as I have lost it, let it expire or did not receive it?

    Call our support line. We will verify your information and give you a new access code.

    • MyChart Patient Support Line 503-56-C-H-A-R-T (503-562-4278)

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    My access code does not work, what should I do?

    For your security, your access code expires after 45 days if you do not use it. If you have lost your access code or missed the 30-day deadline, you can call for a new code.

    • MyChart Patient Support Line 503-56-C-H-A-R-T (503-562-4278)

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    Is my access code my user ID?

    No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart for the first time, you will then be asked to create your own unique MyChart ID and password. Do not use your email address as your MyChart ID.

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    I forgot my password. What should I do?

    You may click the "Forgot password" link on the sign-in page to reset your password online. You will be prompted to verify your personal account information and answer one of your security questions. To request a new, temporary password over the phone, call MyChart Patient Support Line 503-56-C-H-A-R-T (503-562-4278). You will be expected to provide several patient identifiers. As soon as you type in the temporary password, you will be prompted to create a new password

    ***Please note: You cannot change your password on your mobile phone. You must change it on a computer.

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    Where can I change my password?

    To ensure that your medical information stays protected, consider changing your MyChart password periodically. To do so, go to Preferences > Change Password. From this page, you can also update the security question and answer that are used when you forget your MyChart username or password.

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    Can I request my medical records through MyChart?

    No. Please contact your clinic or hospital's medical records' department to request medical records.

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    Where do I change my email address in MyChart?

    Log into MyChart > Click on the My Medical Record tab > In the drop down menu, click on Administrative Information > Near bottom of page, click on Change E-mail Address.

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    I received an email stating I have test results but I cannot find them?

    Log into MyChart > Click on My Medical Record tab > Under Test Results, next to the search box is a blue button titled "Include Hospital Results." Click on this button to include the hospital (and ED) results. If the results are still not displaying, please contact the provider who ordered the tests and have them manually release them for you if they are ones that are releasable into MyChart.

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