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MyChart ® Epic Systems Corporation

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MyChart frequently asked questions

Who do I contact if my question isn't answered below?

If you are an existing MyChart user, you may e-mail us at MyChart@SalemHealth.org, or call the MyChart Patient Support Line at 503-56-C-H-A-R-T (503-562-4278).

For billing questions, please call:

Understanding MyChart
What technology do I need to use MyChart?
What does MyChart do?
Who is eligible for MyChart?
Is there a fee to use MyChart?
How do I sign up?
My health record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor or nurse, when can I expect a reply?
My family's health records
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart?
Can my spouse and I share one MyChart account?
Security and privacy
Is MyChart secure?
What is your Privacy Policy?
I was logged out of MyChart, what happened?
Passwords and access codes
Can you send me a new access code as I have lost it, let it expire or did not receive it?
My access code does not work, what should I do?
Is my access code my user ID?
I forgot my password. What should I do?
Where can I change my password?


What technology do I need to use MyChart?

You can access MyChart using a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Google Chrome, Microsoft Edge). You can also access it by downloading the MyChart app on your Android or iPhone.

What does MyChart do?

As a patient of a clinic, you will be able to do the following:

As a patient of a Salem Health hospital, you will be able to do the following:

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Who is eligible for MyChart?

Patients of Salem Health and Salem Clinic are eligible for MyChart.

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

If your provider belongs to Salem Health or Salem Clinic, you can sign up for MyChart at your next appointment or call your clinic location for assistance. If you have had a recent ER visit or hospital stay, you were given instructions for signing up for MyChart with your discharge paperwork.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 3 to 4 days.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Tests of a very sensitive nature are not released online.

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If some of my health information on MyChart is not correct, what should I do?

The information in your MyChart account comes directly from your electronic medical record at your doctor's office. Contact your healthcare provider to request any corrections to your chart.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1 to 3 business days. Please note that MyChart should not be used for urgent situations. If it is an emergency, dial 911.

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Can I view a family member's health record in MyChart?

This is called proxy access and allows a parent (or guardian) to log into their personal MyChart account, then connect to information regarding their family member. During your next appointment, complete a proxy consent form and request access to this convenient service. This service is currently not available for hospital stays. You can read more about proxy access in our terms and conditions.

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Can I ask questions regarding a family member from my MyChart?

No, messages sent through MyChart are attached to the health record of the person who sends them, not the record of the person they are asking about. Having the messages attached to the wrong record could cause confusion when you or your family member seeks care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a release of information request form and establish their own MyChart account.

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Is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal IDs and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged in to our website.

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What is your Privacy Policy?

MyChart is operated by Salem Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Salem Health. Read Salem Health's Notice of Privacy Practices.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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Can you send me a new access code as I have lost it, let it expire or did not receive it?

Call our support line. We will verify your information and give you a new access code.

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My access code does not work, what should I do?

For your security, your access code expires after 30 days if you do not use it. If you have lost your access code or missed the 30-day deadline, you can call for a new code.

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Is my access code my user ID?

No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart for the first time, you will then be asked to create your own unique MyChart ID and password.

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I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online. You will be prompted to verify your personal account information and answer one of your security questions. To request a new, temporary password over the phone, call MyChart Patient Support Line 503-56-C-H-A-R-T (503-562-4278). You will be expected to provide your date of birth and current address. As soon as you type in the temporary password, you will be prompted to create a new password.

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Where can I change my password?

Log into MyChart. Click on "Preferences" and select the appropriate option.

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