MyChart powered by Salem Health® Hospitals and Clinics terms and conditions of use

Salem Health Hospitals and Clinics is pleased to offer patients and/or their authorized caregiver access to member health information using Salem Health MyChart. Participation in this service requires that individuals read and accept the following terms and conditions of use.

Guidelines for use of MyChart powered by Salem Health Hospitals and Clinics

I understand that Salem Health Hospitals and Clinics reserves the right to limit or discontinue my use of MyChart if I do not abide by the following terms and conditions. An individual must be age 14 or older to request a personal account to access MyChart. For access to MyChart on behalf of someone else, please see the “using Salem Health MyChart on behalf of someone else (proxy access)” section.

Use of Salem Health MyChart for healthcare services

By agreeing to these terms and conditions, I acknowledge that I am requesting access to portions of my health information and the ability to communicate with my health care team via the Internet using an electronic application called MyChart. I understand that MyChart does not provide access to my full medical record, but just portions of it. If I want a copy of my medical record, I will request to inspect and copy medical information through the facility where I receive care.

You and your health care provider can use MyChart to send and receive secure messages. These messages may contain important information about your health. Providing a valid email address and monitoring your MyChart account will help notify you when new information is available.

When you send a message to your health care provider through MyChart, it may not be your provider who responds, but another member of the clinic staff. You should allow at least three business days for a response. If you need an immediate answer, please call the clinic directly.

I understand and agree with the following:

  • MyChart is not a substitute for direct health care.
  • MyChart is not to be used in emergencies. In case of emergency, I should contact emergency medical services immediately.
  • I am responsible for updating my contact information, including my email address, in MyChart. If I do not update my contact information, I may not receive notification of new MyChart messages or other MyChart information. Contents of any message may become part of my permanent health record. I will not ask questions that do not pertain to my own health care.
  • Health care providers other than my primary care provider may respond to my MyChart messages. I will not send sensitive information that I would prefer to share only with my primary care provider. I will save such information for my next clinic visit or call the clinic to speak with my primary care provider directly.
  • I will not share my MyChart username and password.

  • MyChart enrollment is contingent on verification of my identity in person.

  • Salem Health Hospitals and Clinics may at any time, in its sole discretion and without limitation or prior notice to me, cease providing the services or make changes to MyChart that may affect the functionality or available features.

  • Access to MyChart can be revoked at any time and for any reason by Salem Health Hospitals and Clinics, without prior notice to me.

Using Salem Health MyChart on behalf of someone else (proxy access)

Individuals age 18 or older may request proxy access to another individual's MyChart account by completing the proxy access consent from and submitting it to the appropriate provider's office.

For minor children age 13 or younger, full proxy access will be granted to individuals with parental or legal guardianship of the patient. Proof of relationship may be required. This proxy access will be automatically terminated when the patient reaches 14 years of age.

For minor children ages 14 through 17, limited proxy access will be granted to individuals with parental or legal guardianship the patient, and where the minor patient has completed the signed authorization section of the proxy access consent form. Proof of relationship may be required. This proxy access will be automatically terminated when the patient reaches 18 years of age.

For adults age 18 or older, full proxy access will be granted to individuals when the patient has consented to such access and completed the signed authorization section of the proxy access consent form.

A MyChart account may be activated for both the proxy and the account holder. If the proxy's legal relationship with the account holder changes, the proxy must inform Salem Health Hospitals and Clinics immediately by calling the MyChart Help Desk at 503-562-4278.

Patients may revoke proxy access to their accounts at any time from within MyChart or by calling the MyChart Help Desk at 503-562-4278. Salem Health Hospitals and Clinics reserves the right to revoke proxy access at any time for any reason.

MyChart privacy, security and confidentiality

Salem Health Hospitals and Clinics is committed to preserving the privacy of patient health information. I understand that I can obtain more information regarding Salem Health Hospitals and Clinics legal duties and practice concerning my health information, by reviewing Salem Health Hospitals and Clinics Joint Notice of Privacy and Practice at http://www.salemhealth.org/about/notice-of-privacy-practice/joint-notice-of-privacy-practices.

I understand that I will create a unique username and password to access MyChart. The username and password in combination will identify me in the MyChart system. The MyChart system will track whenever I log in using my username and password, send messages or make entries to my health care record. If I am acting as a proxy, the system will record when I log in for the person for whom I am a proxy, when I send messages or when I make changes to the individual's health care record. Salem Health Hospitals and Clinics may additionally use data analytics to collect web and mobile information such as visitor log, device/software type, locations, site search and times.

I will not share my username or password. If I do, I understand that the person with whom I share my username or password may be able to access my MyChart account and make changes without my knowledge. If I think someone has learned my password, I can change it by clicking on the "Change Password" link on my MyChart homepage.

Notifications that you have MyChart messages are sent to the email address you provide. This means that anyone who knows your email and your password to your email account will be able to see the notification. For example, if you use a work email address, this means that your employer could see the notification as well. If you do not want others to see that you have a MyChart message, use an email address that only you can access and view.

In order to keep your information on MyChart confidential, Salem Health Hospitals and Clinics:

  • Limits its workforce’s access and ability to enter or view your information.

  • Uses firewalls, passwords, encryption and audit trails.

  • Has taken steps to secure all information received through MyChart against unauthorized access and use, including providing unique usernames and passwords.

    As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your username and password confidential.

Waiver of liability

I agree not to hold Salem Health Hospitals and Clinics and its affiliated entities, or any of its directors, employees, consultants or agents liable for any loss, injury or claims of any kind resulting from MyChart messages. I understand that Salem Health Hospitals and Clinics takes no responsibility for and disclaims any and all liability, including direct, consequential and indirect and punitive damages, arising from a breach of health record confidentiality resulting from my sharing or losing my password.

If Salem Health Hospitals and Clinics discovers that, I have misused or abused my MyChart access privileges in any way, including acting as a proxy, Salem Health Hospitals and Clinics may discontinue my participation in and access to MyChart, without prior notice.

Salem Health Hospitals and Clinics does not assume any responsibility for misuse of MyChart services used by authorized persons.

Disclaimers

MyChart may not be available at all times due to system failures, back-up procedures, maintenance or other causes beyond the control of Salem Health Hospitals and Clinics. Access is provided on an "as-is, as-available" basis, and Salem Health Hospitals and Clinics does not guarantee access to MyChart at any particular time. During times when MyChart is unavailable, please use other communication methods (e.g., telephone) to reach your health care provider. Salem Health Hospitals and Clinics reserves the right to change and update the terms and conditions at any time.

ALL INFORMATION IN MYCHART IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND. SALEM HEALTH HOSPITALS AND CLINICS SPECIFICALLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF TITLE, ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTY AGAINST INTERFERENCE WITH YOUR OPERATION OR ENJOYMENT OF THE SERVICES. SALEM HEALTH HOSPITALS AND CLINICS DOES NOT PROVIDE ANY WARRANTY REGARDING THE SECURITY OR AVAILABILITY OF THE SERVICES OR THE SERVICE PORTAL, THAT THE SERVICES ARE FREE FROM ERROR, OR WITH REGARD TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED DURING YOUR USE OF THE SERVICES. I UNDERSTAND THAT SALEM HEALTH HOSPITALS AND CLINICS TAKES NO RESPONSIBILITY FOR, AND DISCLAIMS ANY AND ALL LIABILITY (INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL, AND PUNITIVE DAMAGES) ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER, ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT I USE TO ACCESS MYCHART. I UNDERSTAND THAT IF I DOWNLOAD OR OTHERWISE TAKE INFORMATION FROM MYCHART THAT SUCH INFORMATION IS NOW IN MY POSSESSION AND I AM SOLELY RESPONSIBLE FOR MAINTAINING THE INFORMATION IN ANY MANNER I SEE IT. SALEM HEALTH HOSPITALS AND CLINICS IS NOT RESPONSIBLE FOR ANY INFORMATION I DOWNLOAD OR OTHERWISE SHARE FROM MYCHART.

When you accept and comply with these Terms and Conditions, you receive a free, limited, nonexclusive and nontransferable, personal, noncommercial license to use MyChart in accordance with these terms and conditions, as amended from time to time.


Terms and Conditions last updated June 4, 2018.

 

 

 


SALEM CLINIC MYCHART TERMS AND CONDITIONS OF USE

Join the Salem Clinic Patient Portal… MyChart…Connecting you electronically to your health records!

Salem Clinic is pleased to offer you online access to your health record via the internet.

The Salem Clinic Patient Portal, MyChart, is a secure, convenient way to manage your personal health care and communicate with your doctor’s office online. This free health management tool can give you the ability to make more informed decisions about your health. Please read and accept the following Terms and Conditions of Use.

Use of Salem Clinic’s MyChart

By agreeing to these terms and conditions, you acknowledge that you are requesting access to portions of your health information and the ability to communicate with your Salem Clinic care team via the Internet using an electronic patient portal, MyChart. You understand that MyChart does not provide access to your full medical record. If a copy of your medical record is needed, a formal written request must be received.

Salem Clinic is committed to preserving the privacy and confidentiality of your health information. You can obtain more information by reviewing the Salem Clinic Notice of Privacy Practices at https://salemclinic.org/documents/npp.pdf.

Your information

  • Review your health history and your personal health record online.
  • Download, fax, and email select health information–immunization history, school exam forms, and more.
  • Review your personal medical record including medications, allergies, vital signs and more.
  • Ability to track data such as height, weight, blood pressure, etc.
  • View test results including lab and radiology results.

Connect with your doctor’s office

  • Request appointments when it’s convenient for you (no waiting on hold).
  • Request a prescription refill.
  • Receive appointment reminders.
  • Request a referral.
  • Send non-symptomatic messages to your provider.

I understand and agree with the following:

  • In case of emergency, I should contact emergency medical services immediately. MyChart is not to be used in emergencies.
  • MyChart is not a substitute for direct care
  • I am responsible for updating my contact information, including my email address, in MyChart. I understand that if I do not update my contact information that I may not receive notification messages letting me know that my health care provider has sent me a message in MyChart.
  • Contents of any message may become part of my permanent health record. I will not ask questions regarding anyone’s healthcare but my own.
  • I will not share my MyChart Username and Password.
  • I understand that access to MyChart can be revoked at any time and for any reason by Salem Clinic, without prior notice to me.

Using Salem Clinic MyChart on Behalf of Someone Else- Proxy Access

Logging on to MyChart for someone else means you are acting as that person's proxy. You may not access MyChart on behalf of someone else without his/her permission. Individuals age 18 or older may request proxy access to another individuals MyChart account by completing the Proxy Access portion of the MyChart consent from and submitting it to the front desk staff at your provider’s office.

Minors: A minor is an unmarried person under the age of 18. Only individuals with parental rights or legal guardianship over minors shall be provided proxy access to that minor's MyChart account. You will need to submit proof of parental status or legal guardianship to be given access to the minor's MyChart account.

Age

Proxy Access/Restrictions

Notes

0-14

Full

Proxy access automatically terms when the patient turns 14.

14-18

Limited: Restrictions include General Care (medical, surgical, and dental), Abortion, Sterilization, Blood donation, Birth control, STD, HIV, and Mental/ Emotional/Chemical dependency.

Proxy access automatically terms when the patient turns 18.
Acknowledgement signature from teen patient is required on proxy access form.

18+

Full

Proxy access does not automatically term. Consent signature from adult patient required on proxy access form, or proof of guardianship or a power of attorney for healthcare decisions between the patient and proxy.

Note: Minor MyChart access will not be as complete as the adult MyChart access. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 14 or older may not view without consent of the minor patient. Because of these legal requirements, Salem Clinic limits the MyChart information to parents of minor patients in this age category. When a minor patient reaches age 14, restrictions are placed on MyChart access until the minor reaches age 18. At age 18, the standard proxy access procedure must be used by parents or legal guardians or other adults requesting access to the account of a minor. To activate the access, a signed authorization must be obtained.

A MyChart account will be activated for both the proxy and the account holder. If the proxy's legal relationship with the account holder changes, the proxy must inform Salem Clinic immediately by sending a Help Desk message within MyChart.

Salem Clinic reserves the right to revoke proxy access at any time for any reason.

Waiver of Liability

I agree not to hold Salem Clinic or any of its directors, employees, consultants, or agents liable for any loss, injury or claims of any kind resulting from MyChart messages. I understand that Salem Clinic takes no responsibility for and disclaims any and all liability, including direct, consequential, and indirect and punitive damages, arising from a breach of health record confidentiality resulting from my sharing or losing my Password.

If Salem Clinic discovers that I have misused or abused my MyChart access privileges in any way, including acting as a Proxy, Salem Clinic may discontinue my participation in and access to MyChart, without prior notice.

Salem Clinic does not assume any responsibility for misuse of MyChart services used by authorized persons.

ALL INFORMATION IN MYCHART IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND. SALEM CLINIC SPECIFICALLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF TITLE, ACCURACY, NON-INFRINDGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTY AGAINST INTERFERENCE WITH YOUR OPERATION OR ENJOYMENT OF THE SERVICES. SALEM CLINIC DOES NOT PROVIDE ANY WARRANTY REGARDING THE SECURITY OR AVAILABILITY OF THE SERVICES OR THE SERVICE PORTAL, THAT THE SERVICES ARE FREE FROM ERROR, OR WITH REGARD TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED DURING YOUR USE OF THE SERVICES. I UNDERSTAND THAT SALEM CLINIC TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND ALL LIABILITY (INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL, AND PUNITIVE DAMAGES) ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT I USE TO ACCESS MYCHART. I UNDERSTAND THAT IF I DOWNLOAD OR OTHERWISE TAKE INFORMATION FROM MYCHART THAT THAT INFORMATION IS NOW IN MY POSSESSION AND I AM SOLELY RESPONSIBLE FOR MAINTAINING THE INFORMATION IN ANY MANNER I SEE IT. SALEM CLINIC IS NOT RESPONSIBLE FOR ANY INFORMATION I DOWNLOAD OR OTHERWISE SHARE FROM MYCHART.

When you accept and comply with these Terms and Conditions, you receive a free, limited, non-exclusive and non-transferrable, personal, non-commercial license to use MyChart in accordance with these Terms and Conditions, as amended from time to time.


Terms and Conditions last updated June 4, 2018.