MyChart Powered by Salem Health ® Terms and Conditions of Use

Salem Health is pleased to offer patients and/or their authorized caregivers access to member health information using MyChart. Participation in this service requires that individuals read and accept the following Terms and Conditions of Use.

Guidelines for use of MyChart Powered by Salem Health ®

I understand that Salem Health reserves the right to limit or discontinue my use of MyChart Powered by Salem Health ® ( Salem Health MyChart) if I do not abide by the following terms and conditions. At Salem Health, an individual must be age 13 or older to request a personal account to access MyChart. For access to MyChart for minors under the age 18, please see Using MyChart on behalf of someone else (proxy access)

Notice of privacy practices

Salem Health is committed to preserving the privacy of patient health information. For more information regarding our legal duties and practice concerning health information, please refer to Salem Health's Joint Notice of Privacy and Practice at http://www.salemhealth.org/about/notice-of-privacy-practice/joint-notice-of-privacy-practices

Use of Salem Health MyChart for healthcare services

By agreeing to these terms and conditions, I acknowledge that I am requesting access to portions of my health information and the ability to communicate with my health care team via the Internet using an electronic application called MyChart. I understand that MyChart does not provide access to my full medical record, but just portions of it. If I want a copy of my medical record, I will request to inspect and copy medical information through the facility where I receive care.

MyChart is a free service that allows:

  1. Messaging between you and your healthcare provider.
    • You and your healthcare provider can send secure messages to each other using MyChart.
    • These messages may contain information that is important to your healthcare so you need to monitor MyChart or provide a valid e-mail address to be notified of when there is a message in your MyChart inbox.
    • The notification messages in e-mails will not contain any health information, but will just provide you a link to MyChart so you can log in and read your message(s).
    • When you send a message to your healthcare provider through MyChart, it may not be your provider who responds, but someone in the clinic staff will try to get back to you as soon as possible. You should allow at least three (3) business days for a response. If you need an immediate answer,please call the clinic directly.
    • A healthcare provider's ability to respond to MyChart messages is based on the information you provide. If you don't provide enough information, the provider may not be able to give you an answer- or a correct answer.
  2. You to make appointments online.
    • MyChart gives you the ability to schedule or request appointments.
    • It is your responsibility to request appointments appropriately.
    • If you abuse the privilege or do not show up to appointments that you scheduled using MyChart, your MyChart access may be revoked.

I understand and agree with the following:

  • The MyChart system is not a substitute for direct care.
  • In case of emergency I should contact emergency medical services immediately. MyChart is not to be used in emergencies.
  • I am responsible for updating my contact information, including my email address, in MyChart. I understand that if I do not update my contact information that I may not receive notification messages letting me know that my healthcare provider has sent me a message in MyChart.
  • Contents of any message may become part of my permanent health record. I will not ask questions that do not pertain to my own healthcare.
  • Since healthcare providers other than my primary care provider may respond to my MyChart messages, I understand that I should not send sensitive information that I would prefer to share only with my primary care provider. I will save such information to be shared at my next visit or call the clinic to speak with my primary care provider.
  • I will not share my MyChart username and password.
  • I understand that MyChart enrollment is contingent on verification of my identity in person.
  • I agree that Salem Health may at any time, in its sole discretion and without limitation or prior notice to me, may cease providing the services or make changes to MyChart that may affect the functionality or available features.
  • I understand that access to MyChart can be revoked at any time and for any reason by Salem Health, without prior notice to me.

Using Salem Health MyChart on behalf of someone else (Proxy Access)

Logging onto MyChart for someone else means you are acting as that person's proxy. You may not access MyChart on behalf of someone else without his/her permission. Individuals age 18 or older may request proxy access to another individual's MyChart account by completing the proxy access portion of the MyChart consent from and submitting it to the front desk staff at your provider's office. Only one person will be granted proxy access to a MyChart account.

Minors:

Note: Minor MyChart access will not be as complete as the dult MyChart access. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 12 or older may not view without consent of the minor patient. Because of these legal requirements, Salem Health limits the MyChart information to parents of minor patients in this age category. When a minor patient reaches age 12, restrictions are placed on MyChart access until the minor reaches age 15. At age 15, the standard proxy access procedure must be used by parents or legal guardians or other adults requesting access to the account of a minor. To activate the access, a signed authorization must be obtained.

Age Proxy access MyChart access limitations/restrictions for proxies
Under 12 years old Access available No restrictions
Minor 12 to 14 years old Proxy access available; parental consent required Some limitations such as birth control, STD, HIV, and mental/emotional/chemical dependency
Minor 15 to 18 years old Proxy access discontinued and must be requested Restrictions include general care (medical, surgical, and dental), abortion, sterilization, Blood donation, Birth control, STD, HIV, and mental/emotional/chemical dependency
18 years old and up Proxy access discontinued and must be requested No restrictions

A MyChart account will be activated for both the proxy and the account holder. If the proxy's legal relationship with the account holder changes, the proxy must inform Salem Health immediately by sending a Help Desk message within MyChart.

Salem Health reserves the right to revoke proxy access at any time for any reason.

MyChart username and password

I understand that I will create a unique identification code, called a username, as well as a password to be used to access MyChart. The username and password in combination will identify me in the MyChart computer system. The MyChart system will track whenever I log in using my username and password, send messages, or make entries to my healthcare record. If I am acting as a proxy, the system will record when I log in for the person for whom I am a proxy, when I send messages, or when I make changes to the individual's healthcare record.

I will not share my username or password. If I do, I understand that that person may access my MyChart account and make changes without my knowledge. If I think someone has learned my password, I can change it by clicking on the "Change Password" link on my MyChart homepage.

Email privacy

Notifications that you have MyChart messages are sent to the email address you provide. This means that anyone who knows your email and your password to your email account will be able to see the notification (there is no health information in the notification). For example, if you use a work email address, this means that your employer could see the notification as well. If you do not want others to see that you have a MyChart message, pick an email address that only you can access and view.

Security and confidentiality

Salem Health takes the privacy and security of all health information seriously and is committed to protecting such information. In order to keep your information on MyChart confidential, Salem Health:

  • Limits its employees' access and ability to enter or view your information
  • Uses firewalls, passwords, encryption and audit trails
  • Has taken steps to make all information received through MyChart is as secure as possible against unauthorized access and use, including providing unique usernames and passwords

MyChart must be accessed with a secure sockets layer (SSL) compatible browser. You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. Usernames and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your username and password confidential.

Waiver of liability

I agree not to hold Salem Health or any of its directors, employees, consultant, or agents liable for any loss, injury or claims of any kind resulting from MyChart messages. I understand that Salem Health takes no responsibility for and disclaims any and all liability, including direct, consequential, and indirect and punitive damages, arising from a breach of health record confidentiality resulting from my sharing or losing my password.

If Salem Health discovers that I have misused or abused my MyChart access privileges in any way, including acting as a proxy, Salem Health may discontinue my participation in and access to MyChart, without prior notice.

Salem Health does not assume any responsibility for misuse of MyChart services used by authorized persons.

Disclaimers

MyChart may not be available at all times due to system failures, back-up procedures, maintenance, or other causes beyond the control of Salem Health. Access is provided on an "as-is, as-available" basis and Salem Health does not guarantee access to MyChart at any particular time. During times when MyChart is unavailable, please use other communication methods (e.g., telephone) to reach your healthcare provider.

ALL INFORMATION IN MYCHART IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND. SALEM HEALTH SPECIFICALLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF TITLE, ACCURACY, NON-INFRINDGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTY AGAINST INTERFERENCE WITH YOUR OPERATION OR ENJOYMENT OF THE SERVICES. SALEM HEALTH DOES NOT PROVIDE ANY WARRANTY REGARDING THE SECURITY OR AVAILABILITY OF THE SERVICES OR THE SERVICE PORTAL, THAT THE SERVICES ARE FREE FROM ERROR, OR WITH REGARD TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED DURING YOUR USE OF THE SERVICES. I UNDERSTAND THAT SALEM HEALTH TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND ALL LIABILITY (INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL, AND PUNITIVE DAMAGES) ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT I USE TO ACCESS MYCHART. I UNDERSTAND THAT IF I DOWNLOAD OR OTHERWISE TAKE INFORMATION FROM MYCHART THAT THAT INFORMATION IS NOW IN MY POSSESSION AND I AM SOLELY RESPONSIBLE FOR MAINTAINING THE INFORMATION IN ANY MANNER I SEE IT. SALEM HEALTH IS NOT RESPONSIBLE FOR ANY INFORMATION I DOWNLOAD OR OTHERWISE SHARE FROM MYCHART.

When you accept and comply with these Terms and Conditions, you receive a free, limited, nonexclusive and nontransferrable, personal, noncommercial license to use MyChart in accordance with these Terms and Conditions, as amended from time to time.

 

 

 


SALEM CLINIC ® MYCHART TERMS AND CONDITIONS OF USE:

Join the Salem Clinic Patient Portal "MyChart" connecting you electronically to your health records!

Salem Clinic is pleased to offer you online access to your health record via the internet.

The Salem Clinic Patient Portal, MyChart, is a secure, convenient way to manage your personal health care and communicate with your doctor’s office online. This free health management tool can give you the ability to make more informed decisions about your health. Please read and accept the following Terms and Conditions of Use.

Use of Salem Clinic's MyChart

By agreeing to these terms and conditions, you acknowledge that you are requesting access to portions of your health information and the ability to communicate with your Salem Clinic care team via the Internet using an electronic patient portal, MyChart. You understand that MyChart does not provide access to your full medical record. If a copy of your medical record is needed, a formal written request must be received.

Your information

  • Review your health history and your personal health record online.
  • Download, fax, and email select health information–immunization history, school exam forms, and more.
  • Review your personal medical record including medications, allergies, vital signs and more.
  • Ability to track data such as height, weight, blood pressure, etc.
  • View test results including lab and radiology results.

Connect with your doctor's office

  • Request appointments when it's convenient for you (no waiting on hold).
  • Request a prescription refill.
  • Receive appointment reminders.
  • Request a referral.
  • Send non symptom messages to your provider.

I understand and agree with the following:

  • In case of emergency I should contact emergency medical services immediately. MyChart is not to be used in emergencies.
  • MyChart is not a substitute for direct care.
  • I am responsible for updating my contact information, including my email address, in MyChart. I understand that if I do not update my contact information that I may not receive notification messages letting me know that my health care provider has sent me a message in MyChart.
  • Contents of any message may become part of my permanent health record. I will not ask questions regarding anyone’s healthcare but my own.
  • I will not share my MyChart Username and Password.
  • I understand that MyChart enrollment is contingent on verification of my identity in person by a Salem Clinic employee or physician.
  • I understand that access to MyChart can be revoked at any time and for any reason by Salem Clinic, without prior notice to me.

Using Salem Clinic MyChart on Behalf of Someone Else- Proxy Access

Logging onto MyChart for someone else means you are acting as that person's proxy. You may not access MyChart on behalf of someone else without his/her permission. Individuals age 18 or older may request proxy access to another individuals MyChart account by completing the Proxy Access portion of the MyChart consent from and submitting it to the front desk staff at your provider’s office. Only one person will be granted proxy access to a MyChart account.

Minors: A minor is an unmarried person under the age of 18. Only individuals with parental rights or legal guardianship over minors shall be provided proxy access to that minor's MyChart account. You will need to submit proof of parental status or legal guardianship to be given access to the minor's MyChart account.

AgeProxy AccessMyChart Access Limitations/Restrictions
Under 12 years oldAccess availableNo restrictions.
Minor 12-14 years oldProxy access available; parental consent requiredSome limitations such as Birth control, STD, HIV, and Mental/Emotional/Chemical dependency.
Minor 15-18 years oldProxy access discontinued and must be requestedRestrictions include General Care (medical, surgical, and dental), Abortion, Sterilization, Blood donation, Birth control, STD, HIV, and Mental/Emotional/Chemical dependency.
18+ years oldProxy access discontinued and must be requestedNo restrictions.

Note: Minor MyChart access will not be as complete as the Adult MyChart access. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 12 or older may not view without consent of the minor patient. Because of these legal requirements, Salem Clinic limits the MyChart information to parents of minor patients in this age category. When a minor patient reaches age 12, restrictions are placed on MyChart access until the minor reaches age 15. At age 15, the standard proxy access procedure must be used by parents or legal guardians or other adults requesting access to the account of a minor. To activate the access, a signed authorization must be obtained.

A MyChart account will be activated for both the proxy and the account holder. If the proxy's legal relationship with the account holder changes, the proxy must inform Salem Clinic immediately by sending a Help Desk message within MyChart.

Salem Clinic reserves the right to revoke proxy access at any time for any reason.

Waiver of Liability

I agree not to hold Salem Clinic or any of its directors, employees, consultants, or agents liable for any loss, injury or claims of any kind resulting from MyChart messages. I understand that Salem Clinic takes no responsibility for and disclaims any and all liability, including direct, consequential, and indirect and punitive damages, arising from a breach of health record confidentiality resulting from my sharing or losing my Password.

If Salem Clinic discovers that I have misused or abused my MyChart access privileges in any way, including acting as a Proxy, Salem Clinic may discontinue my participation in and access to MyChart, without prior notice.

Salem Clinic does not assume any responsibility for misuse of MyChart services used by authorized persons. ALL INFORMATION IN MYCHART IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND. SALEM CLINIC SPECIFICALLY DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF TITLE, ACCURACY, NON-INFRINDGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTY AGAINST INTERFERENCE WITH YOUR OPERATION OR ENJOYMENT OF THE SERVICES. SALEM CLINIC DOES NOT PROVIDE ANY WARRANTY REGARDING THE SECURITY OR AVAILABILITY OF THE SERVICES OR THE SERVICE PORTAL, THAT THE SERVICES ARE FREE FROM ERROR, OR WITH REGARD TO THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED DURING YOUR USE OF THE SERVICES. I UNDERSTAND THAT SALEM CLINIC TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND ALL LIABILITY (INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL, AND PUNITIVE DAMAGES) ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT I USE TO ACCESS MYCHART. I UNDERSTAND THAT IF I DOWNLOAD OR OTHERWISE TAKE INFORMATION FROM MYCHART THAT THAT INFORMATION IS NOW IN MY POSSESSION AND I AM SOLELY RESPONSIBLE FOR MAINTAINING THE INFORMATION IN ANY MANNER I SEE IT. SALEM CLINIC IS NOT RESPONSIBLE FOR ANY INFORMATION I DOWNLOAD OR OTHERWISE SHARE FROM MYCHART.

When you accept and comply with these Terms and Conditions, you receive a free, limited, non-exclusive and non-transferrable, personal, non-commercial license to use MyChart in accordance with these Terms and Conditions, as amended from time to time.